Ms. Smalley is the epitome of excellent customer service!
May 24, 2017
I recently drove almost 4 hours to Hattiesburg to pick up some furniture, only to arrive at the main U-Haul store where I had reserved a truck, to find out they changed my store pickup (this was after I waited in line for 40 minutes- they had one person working on a Saturday during the end of the college semester!)
They sent me to another location and the truck I had reserved would not crank and that was the ONLY truck they had. Two hours after arriving in town, I found the Storage Choice location and stopped in hoping they could help. To say I was frustrated is an understatement! However, once I walked in, Ms. Smalley could not have been more polite and helpful. She was most accommodating and had us on the road in no time! I wish everyone embraced customer service like she does!